Service Delivery Assistant (GSE Workshop)

About the role

This role involves workshop control room operations, administrative support, and procurement administration for GSE assets undergoing maintenance and repair. You will monitor and update the status of assets, maintain control room logs and maintenance records, prepare and maintain documentation, process procurement transactions, and support safety and compliance requirements.

Key responsibilities

• Monitor and update the status of GSE assets undergoing maintenance and repair
• Maintain control room logs, maintenance records, and workshop operational data
• Support daily workshop planning by updating job status and maintenance schedules when required
• Ensure maintenance and operational information is updated promptly in relevant systems
• Prepare and maintain maintenance records, inspection reports, service documentation, and equipment history files
• Ensure all workshop documentation is accurately recorded, updated, and filed
• Support audits and compliance reviews by ensuring documentation is complete and up to date
• Raise Purchase Requisitions for workshop operational requirements
• Process Goods Receipts upon receipt of goods and services
• Verify supporting documentation for Purchase Requisitions and Goods Receipts transactions

About you

• GCE 'O' Level, NITEC, Higher NITEC, or equivalent qualification
• Prior experience in administrative, operations support, workshop administration, or service support roles is preferred
• Experience in an engineering, maintenance, aviation, logistics, fleet management, or workshop environment will be an advantage
• Proficient in Microsoft Office applications, particularly Excel, Word, and Outlook
• Good organizational and record-keeping skills
• Strong attention to detail and accuracy
• Ability to perform data entry and maintain documentation effectively
• Good communication and interpersonal skills
• Ability to multitask and work under tight timelines
• Able to work independently and as part of a team