About the role
The Cargo Operations Support Lead Specialist is responsible in identifying, specifying, and implementing systems and processes to increase the productivity and efficiency of cargo operations.
Key responsibilities
- Identify new functional requirements and inadequacies in the core CMS system
- Real-time coordination with users and liaising with IT to ensure system-related issues are identified and recovery action is taken
- Ensure required system equipment is available and serviceable for operations
- Review and identify requirements for development based on efficiency gains and cost savings, specify functional requirements to IT for development, test, and ready system for deployment across all users with adequate training
- Update and maintain Cargo automation manual, policy and procedures and disseminate to all users
- Coordinate with Cargo Trainer to conduct follow up training sessions for staff on new CMS modules and customer airline systems
- Audit and assess role groups of users in CMS and maintain access controls and system masters
- Provide first level troubleshooting to assist and guide users on problems and resetting locked records
- Conduct detailed user acceptance testing and implement new developments on CMS and airline system interfaces
- Liaise with airlines and regulatory bodies to ensure dnata Cargo is in conformance with defined requirements
About you
- Diploma and relevant qualifications
- Knowledge of IATA e-freight and dnata Cargo systems
- Minimum 3 years' supervisory experience within the airline cargo industry
- Locations
- Changi, Singapore, South East Community Development Council, Singapore
- Timezones
- Worldwide
- Education
- associate degree
- Experience
- 3+ years