About the Company
Aspen Medical is a global provider of trusted healthcare solutions, built on the belief that everyone deserves access to quality healthcare. Proudly Australian and veteran owned, we partner with governments, businesses and communities to deliver clinically governed, digitally enabled healthcare in any setting.
About the Role
Aspen Medical is seeking an experienced Service Delivery Manager to lead and oversee the Western Australia Resources Aeromedical Evacuation (WARAME) service. Operating from Karratha, WARAME provides 24/7 aeromedical retrieval, triage and clinical support to workers across remote onshore and offshore resource operations in Western Australia. This role will ensure the safe, efficient and high-quality delivery of services while maintaining strong operational, workforce and stakeholder outcomes.
Ideally, the successful candidate will be based in Karratha; however, applications from suitably qualified candidates based in Perth are welcomed. This is a full-time, fixed-term position until 30 September 2027, with the possibility of an extension.
Key Responsibilities
- Be available to provide operational support after hours and on weekends, including carrying the emergency phone, activating and tracking after hours retrieval missions
- Act as the primary point of contact for service delivery matters, working with aviation and clinical teams and escalating contractual, operational, workforce, clinical, and health and safety issues where necessary
- Lead the day-to-day delivery of contracted services, ensuring all operational requirements, aviation base management, and performance indicators are met
- Manage and support operational employees and subcontracted service providers, ensuring compliance with organisational policies, systems and processes
- Build collaborative relationships with clients, employees, subcontractors and other key stakeholders
- Monitor budgets, costs and service profitability in consultation with the General Manager
- Maintain effective contract administration, documentation, and internal and external reporting
- Support quality management systems and oversee risk assessments, incident reporting, and health, safety and environmental obligations
Essential Requirements
- Demonstrated experience managing complex projects, contracts, services or business initiatives
- Strong leadership and people-management capability
- Experience interpreting service or contractual requirements and translating them into practical operational outcomes
- Sound commercial awareness, including experience working with budgets, cost controls and financial reporting
- Strong analytical and problem-solving skills
- Excellent stakeholder-management, communication and interpersonal skills
Desirable
- Healthcare or clinical service delivery experience
- Aeromedical evacuation services experience
- Aviation operations experience
- Experience in remote or resources-sector environments
- A clinical background
Benefits / What We Offer
- Full-time, fixed-term position until 30 September 2027, with the possibility of an extension
- Competitive remuneration package
- Employee Assistance Program (EAP)
- Employee discounts, including private health insurance and gym memberships